Dispute Management System
Securely connect with other ASPSPs and TPPs using the Dispute Management System to manage every case in one easy-to-use online portal.
- Check your technical readiness by reviewing this document.
- View the video below to familiarise yourself with how you can use DMS to resolve your customers’ disputes and complaints.
How to create a case using OBIE’s Dispute Management System (DMS) 2.0
Sign up for DMS today
Once you’re fully registered, you can start communicating with other users.
Further resources
Review the functionality, design and experience of OBIE’s Dispute Management System.
Supporting documentation
- Dispute Management System (DMS) Code of Good Practice
- Dispute Management System (DMS) 2.0 Frequently Asked Questions
- Dispute Management System (DMS) 2.0 Information Security Frequently Asked Questions
- Dispute Management System (DMS) 2.0 Data Protection Framework and Frequently Asked Questions
- Dispute Management System (DMS) 2.0 Reason Codes Matrix used to categorize Issues, Complaints and Disputes on the platform
- Dispute Management System (DMS) 2.0 User Access Controls Matrix for managing and viewing Issues, Complaints and Disputes on the platform